Macy’s Return Policy: Are you looking to return a recent purchase to Macy’s but aren’t sure where to start? Navigating department store return policies can sometimes be a hassle, especially when trying to figure out the rules for online versus in-store purchases, return shipping fees, and exceptions. Whether you bought a dress that didn’t fit right or received a gift you don’t need, understanding the exact rules can save you time and money.
This meticulously detailed guide breaks down everything you need to know about the Macy’s Return Policy in 2026. Designed for quick answers and deep searchability, we cover exchange timeframes, exceptions, the Star Rewards program, and exactly how to process your return step-by-step.
Quick Summary: Macy’s Policy Highlights
If you are short on time, here is a quick breakdown of the core policies for Macy’s returns and exchanges.
Key Return & Refund Metrics
| Feature | Policy Detail |
| Standard Return Window | 30 days from the date of purchase or delivery. |
| Return Mediums | In-Store and By Mail (for online orders). |
| Return Shipping Fee | Free for Star Rewards members; $9.99 fee (plus tax) for non-members. |
| Refund Processing Time (Mail) | Processed within 5 to 10 business days after the item is received. |
| Refund Processing Time (Store) | Usually processed on the spot. |
| Missing Receipt Rule | May receive store credit for the item’s lowest selling price if unverified. |
What Are the Exact Conditions for Returning Items?
To ensure your return is accepted and processed smoothly, Macy’s requires all merchandise to meet specific condition guidelines.
To be eligible for a full refund, ensure that:
Condition: The item is unworn, unaltered, and in its original condition.
Tags: All original tags must be attached.
Packaging: Items must be returned in their original packaging, when applicable.
Cosmetics & Fragrances: Unlike clothing, new or gently used cosmetic and fragrance products may be returned if they do not meet your needs.
Return Exceptions: What Cannot Be Returned?
While Macy’s has a customer-friendly policy, a few specific items carry strict return windows or cannot be returned under any circumstances.
Non-Returnable or Restricted Items Include:
Worn or Damaged Goods: Worn, used, washed, damaged, or altered items will not be accepted.
Mismatched Sets: Mismatched garment sets are not accepted for return.
Apple Products: Must be returned within a strict 14-day window.
Designer Merchandise: Specific luxury brands (like Burberry, Gucci, Louis Vuitton) may only offer a 14-day return window.
Custom/Engraved Items: Engraved bottles and personalized merchandise are considered final sale.
How to Return Your Items: Step-by-Step
Macy’s provides convenient options for returning your merchandise, whether you prefer dropping it off in person or shipping it back.
1. In-Store Returns (Fastest Refund)
In-store returns are always free.
Important Rule: Items purchased in a store MUST be returned to a physical Macy’s store. Online purchases can be returned either in-store or by mail.
Bring your unworn items to the customer service counter at any Macy’s retail location. (Note: Macy’s Backstage items must be returned exclusively to a Backstage location).
Bring your receipt, or if you don’t have it, the credit card used, order number, or packing slip.
The store associate will process the return, and you will receive an immediate refund or exchange.
2. Online Returns By Mail
If you prefer to mail back an online order, follow these steps:
Start your return online at macys.com/returns.
Print your prepaid shipping label. If you do not have a printer, you can show a QR code at UPS to print the label for free.
Use one label per box and do not combine items from different labels. Include your return slip inside the package.
Drop the package off with the designated carrier (UPS or USPS).
A Note on Mail Return Fees:
If you are a Star Rewards member, your return shipping is completely free. However, non-members will have a $9.99 return shipping fee (plus tax, where applicable) deducted from their final refund amount.
Frequently Asked Questions (FAQ)
Q: How long do I have to return an item to Macy’s?
A: In most cases, Macy’s gives you 30 days to return an item from the date of purchase or delivery. However, there are exceptions, such as a 14-day window for Apple products and select designer brands.
Q: Can I return gently used makeup or perfume?
A: Yes! Macy’s accepts returns on new or gently used cosmetic and fragrance products if they do not meet your needs, as long as it is within the 30-day window.
Q: Do I have to pay to ship my return back?
A: In-store returns are free. If returning by mail, Star Rewards members receive free return shipping, while non-members will incur a $9.99 fee (plus tax) that is deducted from the refund.
Q: What happens if I lost my receipt?
A: If you don’t have your receipt, Macy’s may be able to look up your purchase using the credit card used, your order number, packing slip, or gift registry number. If the purchase cannot be verified, store managers may, at their discretion, issue a store credit for the item’s lowest selling price.
Q: Can I return an online order to a Macy’s store?
A: Yes, items purchased online can be returned either in-store or by mail. However, remember that items originally purchased in a physical store must be returned to a store and cannot be mailed back.
Q: Can I return furniture or mattresses to a regular Macy’s store?
A: No. Furniture and mattresses cannot be returned in-store. They must be returned directly to the seller or a Furniture Gallery, and any associated delivery fees and surcharges are nonrefundable.
Sarah is an e-commerce strategist and writer focused on consumer logistics, retail policy breakdowns, and helping online shoppers buy with confidence.