Did you purchase a dress or accessory from Ever New that just isn’t working out? Whether it’s a sizing issue or simply a change of heart, navigating retail returns shouldn’t be a hassle.
In this comprehensive guide, we break down everything you need to know about the Ever New return policy-from the 30-day window to online vs. in-store rules, and the strict conditions you must meet to get a full refund.
What is the Ever New Return Policy?
Ever New allows customers to return clothing and accessories within 30 days of the purchase or delivery date. To be eligible, you must present the original sales receipt or invoice, and the items must be in brand-new, unworn condition with all original tags still attached.
Whether you bought your items online or at a physical store location, Ever New aims to make the refund process as straightforward as possible, provided you follow their specific guidelines.
Ever New Return Policy at a Glance
| Feature | Policy Detail |
| Return Window | 30 Days from purchase/delivery |
| Refund Processing Time | 3-5 Business Days (after reaching the warehouse) |
| Refund Method | Original Payment Method or Gift Card |
| Exchange Window | 30 Days |
| Online Exchange Policy | Not Available (In-store only) |
| Return Shipping Fee | $9.95 standard return postage charge (deducted) |
| Customer Service | 1 (855) 383-7876 (Mon-Fri, 8 AM – 4 PM PST) |
Conditions for Return: What You Need to Know
Before you pack up your clothes to send back to Ever New, double-check that your items meet their strict condition criteria.
Time Limit: Must be returned within 30 days.
Proof of Purchase: You must have the original Ever New sales receipt or invoice. Note: A bank statement is not accepted as valid proof of purchase.
Item Condition: Items must be unworn, unwashed, and in their original, brand-new condition.
Tags: All original tags and sewn-in labels must remain attached.
Return Form: Online returns must include a filled-in return form.
Non-Returnable Items (Exceptions)
For hygiene and safety reasons, Ever New strictly prohibits the return of the following items:
Cosmetics and fragrances
Hair accessories
Earrings and jewelry
Swimwear
Underwear, undergarments, and hosiery
Final Sale Items (unless faulty or damaged)
How to Return Items to Ever New
Ever New offers two main methods for returning products: By Mail (Online portal) or In-Store.
Method 1: Returning via the Online Returns Portal
If you ordered online, you can mail the items back to the Ever New warehouse. Please note that a $9.95 return shipping fee will apply unless the item is faulty.
Visit the Portal: Go to the Ever New Returns portal on their website.
Log In: Enter your email and password (for existing accounts) or order number and email (for guests).
Select Items: Choose the items you wish to return and fill out the provided form. (Orders older than 30 days will not appear).
Pay Shipping: Confirm your details and pay the $9.95 return postage to generate your shipping label.
Ship: Print the label, attach it to your package, and track its journey back to the warehouse.
Method 2: Returning In-Store
If you bought your items at a physical Ever New boutique, you must return them in-store. In-store purchases cannot be mailed back to the online warehouse.
Online purchases, however, can be returned to a Canadian Ever New retail store for your convenience-which allows you to avoid the $9.95 return shipping fee!
The Ever New Exchange Policy
Ever New offers exchanges within the same 30-day window, but there is a major catch for online shoppers:
Online exchanges are not offered at this time.
If you want to exchange an item for a different size or color, you have two options:
In-Store: Take your original receipt and item to an Ever New store location within Canada.
Online Workaround: Return the original item via the online portal for a refund, and place a brand-new order for the correct size or color.
Faulty or Damaged Items
If you receive a defective, damaged, or incorrect item from Ever New, do not process a standard return. Instead, contact their customer service team immediately at customer.service@evernew.ca. Ever New will cover the return shipping and handling fees for any mistakes on their end.
Frequently Asked Questions (AEO & SEO Focus)
Can I return Ever New items without a receipt?
No. Ever New requires an original sales receipt or an official invoice to process returns or exchanges. Bank statements are not accepted.
How long does an Ever New refund take?
Once your package reaches the warehouse (which takes 3-7 days), processing takes about 7 business days. After that, expect the funds to appear in your bank account within 3-5 business days.
Can I return final sale items to Ever New?
No. Final sale items cannot be returned for a refund unless the item arrives faulty or defective. If you simply changed your mind, final sale items may only be eligible for an exchange or gift card, provided they meet standard conditions.
Can I return an online purchase in-store?
Yes! You can return online purchases to any Ever New store within Canada, provided you meet the 30-day window and have your invoice.
Final Verdict: Is the Ever New Return Policy Fair?
The Ever New return policy is standard for the modern fashion retail industry. The 30-day window provides ample time to try on garments, though the lack of a direct online exchange system and the $9.95 return shipping fee are slight drawbacks. To maximize your refund, always try returning online purchases in-store if you live near a location.
Always double-check regional policies and store hours on the official Ever New website before making a trip.
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Sarah is an e-commerce strategist and writer focused on consumer logistics, retail policy breakdowns, and helping online shoppers buy with confidence.