New York & Company Return Policy | Guide to Store Credit, Exchanges, and Fees

Navigating the New York & Company return policy is critical for shoppers, as the retailer enforces a strict “store credit or exchange only” framework. Understanding the specific 30-day timeline, shipping fee deductions, and instant exchange options guarantees that an incorrect size or style won’t leave you empty-handed.

Table of Contents

What is the New York & Company Return Policy?

New York & Company accepts returns within 30 days of delivery. The retailer does not offer refunds to the original payment method for standard returns; all accepted returns are processed as either an exchange or store credit. Items must be unworn, unwashed, and in their original condition with all tags attached.

Quick Summary: NY&C Returns at a Glance

Policy Feature	Policy Details
Return Window	30 Days from the date of delivery
Refund Method	Store credit ONLY
Exchange Options	Standard Exchange or Instant Exchange
Return Shipping Fee	$7.99 deducted from credit (unless a return fee was paid at checkout)
Item Condition	Unworn, unwashed, original condition, tags attached
Shipping Deadline	Must ship the item back within 14 days of receiving the return label

How the Refund and Exchange Process Works

Because New York & Company does not issue standard cash refunds for returns, understanding how store credit and exchanges operate is essential:

1. Store Credit Refunds

If you choose a refund, you will receive a store credit that can be applied at checkout when you are signed into your customer account on nyandcompany.com.

The store credit never expires.
Note: Store credit issued before August 2026 is not automatically reflected in your customer account portal. If you are unable to locate your gift card, you must email help@nyandcompany.com.

2. The Exchange Process

New York & Company offers two distinct exchange methods via their returns portal:

Standard Exchange: Your replacement order is automatically placed only after your returned item is delivered to the warehouse.
Instant Exchange: For faster service, you can select this option. Your exchange order is placed immediately upon submitting your return request in the portal.

Step-by-Step Instructions: How to Submit a Return

All returns must be initiated through the digital New York & Company Returns Portal.

Access the Portal: Start your return using the NY&C returns portal online.
Select Your Resolution: Choose “Store Credit” or “Exchange” (Standard or Instant) as your refund option.
Generate the Label: A prepaid return label is provided via the returns portal; you must use only this label. Note: Returns sent with your own shipping label are subject to delayed refunds.
Ship Quickly: Items must be shipped back within 14 days of receiving your return label.

Return Shipping Fees Explained

Return shipping is not inherently free at New York & Company.

The $7.99 Deduction: A $7.99 return shipping fee will be deducted from your store credit, or charged to your original payment method if you are making an exchange.
The Checkout Waiver: You can enjoy free returns by paying a small fee at the initial checkout. Paying this fee upfront waives the $7.99 penalty later if you decide to return your items.

Non-Returnable Items & Exceptions

Not everything purchased from NY&C is eligible for store credit or exchange. The following conditions will result in a rejected return:

Final Sale Items: Any merchandise explicitly marked as “Final Sale” is strictly non-returnable.
Worn or Washed Clothing: Items must be unworn, unwashed, and in original condition with tags attached.
Missing Items or Defective Orders: If you experience any issues with your order after delivery, such as receiving the wrong item or a missing item, please email help@nyandcompany.com within 15 days. For wrong items, include clear photos and your order number.

Frequently Asked Questions (FAQs)

Does New York & Company give cash refunds?
No. New York & Company only accepts returns for store credit or exchanges. Approved cancellations, however, will receive a full refund to the original method of payment.

Can I cancel my New York & Company order?
Customers may request to cancel an order within 2 hours of placing it. However, because the system begins processing orders immediately, cancellation requests are not guaranteed. If the order has already been processed or shipped, it cannot be canceled, and you must return the eligible items according to standard policy.

How long does a New York & Company return take?
Once you submit your return, you have 14 days to ship the item back. Once your return is received at the warehouse, you will receive an email confirmation, and store credit will be automatically issued to your customer account.

Sarah Jenkins

Sarah is an e-commerce strategist and writer focused on consumer logistics, retail policy breakdowns, and helping online shoppers buy with confidence.