Guess return policy is designed to help you shop with confidence. If your purchase doesn’t work out, you generally have 30 days to return eligible items, whether you bought them in a Guess store or on Guess.com. This guide explains the available return methods, eligibility requirements, how refunds and exchanges are handled, and any exclusions, so you know exactly what to expect before starting your return.
Quick Answer: Guess Return Policy at a Glance
Guess accepts returns within 30 days of purchase (or shipment) as long as the item is unworn, unwashed, undamaged, and still has its original tags attached. Refunds are processed within 5-8 business days of Guess receiving your item, with funds appearing on your statement roughly 3-5 business days after that. Shipping charges are not refundable.
| Category | Details |
|---|---|
| Return window | 30 days from purchase/shipment |
| Exchange window | 30 days from purchase/shipment |
| Refund processing time | 5–8 business days after receipt |
| Bank posting time | 3–5 business days after refund is issued |
| Refund method | Original payment method |
| Return channels | In-store or by mail |
| Return shipping fee | $6.95 per label, deducted from refund |
| Proof of purchase required | Yes (receipt, invoice, or QR code) |
| Customer service | 1-877-444-8377 |
| Support email | customercare@guess.com |
What Are the Conditions for a Guess Return?
Before sending anything back, make sure your item checks these boxes:
- The return must be made within 30 days of purchase or shipment.
- The item must be in its original condition – unworn, unwashed, unaltered, and undamaged.
- All original tags must still be attached.
- You’ll need proof of purchase: an in-store receipt, an online invoice, a packing slip, or the shipping confirmation email.
How to Return an Item to Guess: 2 Methods
Guess keeps things simple with two return paths – you can pick whichever is more convenient.
1. Returning In-Store
If there’s a Guess store nearby, this is the quickest route. Bring the item along with your receipt, online purchase confirmation, packing slip, or shipping confirmation email. Store associates can also scan the QR code from your order shipment confirmation email directly – no printed invoice needed. Both in-store and online purchases can be returned this way, though outlet purchases can only be returned to a Guess store, not online.
2. Returning by Mail
Online orders from GUESS.com or GUESSFactory.com can be mailed back through the Return Center. Here’s the process:
- Log into your account and start the return from your order history (or use your order number as a guest or for a gift return).
- Choose a return method: a QR code, a prepaid UPS label, or your own carrier.
- If using the QR code, take your package to a UPS Store to have the label printed. If using the UPS label, attach it and include the Return Authorization Form inside the box.
If you’d rather use your own shipping carrier, include the Return Authorization Form and send your package to:
Guess Ecommerce Returns 10610 Freeport Dr, Dock Door 8 Louisville, KY 40258
Each shipping label used costs $6.95, which is deducted from your refund. If your order shipped in multiple packages, you may receive multiple labels and forms – each carrying its own $6.95 charge.
Returning a Gift
Gifts purchased online can be returned by mail or at your nearest store. To return by mail, start the process through the Online Returns Center using the order number. Any Guess gift card refunds are issued as an electronic merchandise return card rather than cash.
Guess Exchange Policy
Prefer a different size, color, or style instead of a refund? Guess allows exchanges through the same 30-day window, either in-store or by mail. For mail-in exchanges, you’re responsible for shipping and handling costs separately. Guess, Marciano Guess Kids, and Guess Factory merchandise are all eligible for exchange as long as items are unworn and unwashed.
Store exchanges tend to be faster and more straightforward since staff can process everything on the spot. Keep in mind that in-store prices may differ from online prices, which can affect the value of an exchange.
Guess Refund Policy: How Long Does It Take?
Once your return arrives, Guess reviews it before issuing your refund. Here’s the typical timeline:
| Step | Timeframe |
|---|---|
| Refund processing after receipt | 5–8 business days |
| Credit appearing on your statement | 3-5 business days after refund is issued |
| Refund basis | Aggregate item price + applicable taxes |
| Shipping/handling fees | Not refunded |
| Return shipping label | $6.95 per label, deducted from refund |
Guess sends a confirmation email once it decides whether your return is accepted, so you’ll always know where things stand.
Guess Return Policy Exceptions
A few categories fall outside Guess’s standard return policy:
- Final sale items – not eligible for return
- Customized or personalized items – non-returnable
- Swimwear – excluded for hygiene reasons
- Damaged products (i.e., damaged through wear, not defects) – not eligible
Returning Items Without a Receipt
Misplaced your invoice for an online order? Log into your Guess account, go to Online History, and select View Invoice to download a printable PDF copy – no need to track down the original paper receipt.
Guess Price Adjustment Policy
If an item you bought goes on sale shortly after your purchase, Guess offers a one-time price adjustment within 14 days of the purchase date. Just call customer service at 1-877-444-8377 to request the difference back.
Guess Store Hours & Customer Service
Guess customer service operates on Pacific Time:
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 6:00 AM | 5:00 PM |
| Tuesday | 6:00 AM | 5:00 PM |
| Wednesday | 6:00 AM | 5:00 PM |
| Thursday | 6:00 AM | 5:00 PM |
| Friday | 6:00 AM | 5:00 PM |
| Saturday | 7:00 AM | 4:00 PM |
| Sunday | Closed | Closed |
Phone: 1-877-444-8377 Email: customercare@guess.com
For store hours and locations, use Guess’s store locator on the official site.
Frequently Asked Questions
What is Guess’s return policy? Guess allows returns within 30 days of purchase or shipment for items that are unworn, unwashed, and still have their original tags, with proof of purchase.
Can I return worn items to Guess? No. Worn, washed, or used products don’t qualify for return under Guess’s policy.
What if I received a damaged or defective item? Contact Guess customer service at 1-877-444-8377. If the item is faulty, Guess will help arrange a return and cover the shipping and handling costs.
Can I return an online purchase at a Guess store? Yes, online purchases can be returned in-store. However, outlet purchases can only be returned to a Guess store, not through the online return process.
Can I return a gift purchase at Guess? Yes. Gifts can be returned or exchanged online or in-store using the gift receipt.
How long does a Guess refund take? Refunds are typically processed within 5-8 business days of Guess receiving the item, with the credit appearing on your bank statement roughly 3-5 business days later.
How do I return a Guess item bought on Amazon? Start a return through your Amazon account under Orders and print a shipping label. You have 30 days from delivery to return Amazon-fulfilled Guess purchases.
Does Guess offer price adjustments? Yes, a one-time price adjustment is available if an item is discounted within 14 days of purchase – just call customer service to request it.
Sarah is an e-commerce strategist and writer focused on consumer logistics, retail policy breakdowns, and helping online shoppers buy with confidence.